Showing Up, Solving Problems, and Why It Still Matters

I am grateful for the time I’ve spent on the road with my team this year. I’ve had the opportunity to work alongside our on-site techs in the field more as we’ve brought new events into the fold. We’re also implementing new features and services, expanding our capabilities and the skills of every member of our team. The growth has been fun to watch, and there is a huge learning component for all of us, especially me. Hiring the right people is a big part of this, and training them has been a large focus as well. The right people make all the difference, and giving them the context and experience is central to them achieving success. We have to make sure people are trained well, the jobs are defined properly, and execution is measurable.

 I used to think, “If I can do it, anyone can.” But being able to do something and being able to teach it are two different things. I’ve caught myself explaining something once and expecting everyone to remember it. That’s not a fair expectation, especially when someone is learning a new role. Coming from a family of teachers, I can safely say I didn’t inherit all of their patience. I’m learning to give people more context, make sure the job is clear, and then give them room to do it. That doesn’t mean leaving them on their own. Good training and dependable processes matter even more as the team grows. I am learning to give people the support to make decisions, learn from mistakes, and build confidence. Watching my team work in their bigger roles, I’m learning that saying less about mistakes or expectations and encouraging people to focus on their team’s progress makes a bigger impact overall. Their victories give me confidence and the trust to watch them execute. They are teaching me.

 The people at Ronin are taking on bigger challenges, and I’m proud of how they’re growing into them. They’re also teaching me to be a better listener, a better leader, and maybe even a better teacher.

 It’s never too late to learn. #solvingproblems